Refund Policy

At Varnika, we aim to ensure a fair and transparent refund process for all customers. Please read this policy carefully before making a booking.

1. Eligibility for Refunds

Refunds may be considered in the following situations:

• Cancellation by partner: If the parlour, boutique, or rental outlet cancels your booking
• Service not provided: If the agreed service was not delivered or was materially different from what was booked
• Technical failure: If a payment was charged due to a system error and no service was availed

2. Cancellation by Customer

Cancellation rules vary by partner and service type. Generally:

• 24+ hours before appointment: Full refund in most cases
• 12–24 hours before: Partial refund or credit as per partner policy
• Less than 12 hours: No refund; amount may be forfeited or credited for future use

Exact terms are shown at the time of booking. Please review them before confirming.

3. Fashion Rentals

For rental services (lehenga, saree, sherwani, etc.):

• Refunds are processed only if the outfit is returned undamaged within the rental period
• Damages, stains, or late returns may result in forfeiture of deposit/rent

4. Refund Process

To request a refund:

• Contact us via the Contact Us page or in-app support
• Provide your booking ID and reason for the request
• We will review and respond within 5–7 business days

Approved refunds are processed to the original payment method within 7–10 business days.

5. Non-Refundable Situations

Refunds will not be provided when:

• You no longer wish to use the service after booking (subject to cancellation window)
• The service was provided as described but did not meet personal expectations
• You arrived late and the partner could not accommodate

6. Disputes

If you disagree with a refund decision, please reach out with additional details. We will re-evaluate and aim to resolve the matter fairly.

7. Contact

For refund-related queries, please contact us.